Position Vacancy Announcement

POSITION SUMMARY:

Under general supervision, performs a variety of moderately difficult duties primarily pertaining to the admission of students, the registration of students, and the maintenance of all permanent official student records and files.

ESSENTIAL FUNCTIONS:

1. Provides professional customer service to all groups comprising the Prairie State College community by effectively communicating the policies and procedures within the Enrollment Services office and assisting with other general questions.
2. Register students for credit, non-credit and continuing education courses either in person or via the telephone.
3. Responsible for using best judgment to troubleshoot and problem-solve registration related issues by working professionally and appropriately with others. Follows appropriate chain of command in supervisor’s absence to resolve issues. Maintains open communications with supervisor by providing status reports on projects. 
4. Responds to information requests received both over the phone and at the counter regarding admission, special admissions, policy, procedure, registration, programs, courses, and any other data maintained in the Admissions and Enrollment Services office. Mails viewbooks, catalogs, and informational brochures upon request.   
5. Accept, review, and process admissions, registration, and graduation related documents. 
6. Maintains records of past and present PSC students, including file creation, general filing and reorganization of archived student records.

ADDITIONAL REQUIREMENTS:

1. Assists the Dean of Student Services and staff with research of student appeals that involve course and residency issues.
2. Prepares bulk mailings of registration statements, schedules, and transcript evaluations several times a year.
3. Performs other duties as assigned within the scope of the department, consistent with the role of this position.

MINIMUM QUALIFICATIONS:

1. A.A., A.S., or Associate in Applied Science in Office Technology.
2. Two years of general office experience.
3. Demonstrated computer data entry proficiency with accurate typing skills of 45 w.p.m.    and knowledge of Excel or other spreadsheet software.
4. Demonstrated ability to maintain confidential information/records.
5. Demonstrated effective oral and written communication skills combined with strong interpersonal skills.
6. Demonstrated ability to work effectively under conditions of heavy volume combined with stress producing situations.

PREFERRED QUALIFICATIONS:

1. Bachelor’s degree.
2. Working knowledge of the functions and operations of a college Admissions Office.

TO APPLY:

Please e-mail your letter of interest addressing the minimum and preferred qualifications, résumé, and unofficial transcripts to: humanresources@prairiestate.edu.

You will receive an electronic response confirming receipt of your submission. Due to the high volume of résumés we receive, we are only able to contact those candidates meeting our specific hiring needs. For optimal consideration please submit application materials by: November 20, 2009. This position is open until filled.

VIA MAIL:

Office of Human Resources, Room 2402
Prairie State College
202 S. Halsted Street
Chicago Heights, Il 60411