PSC Information Technology Help Desk
The mission of the PSC Information Technology Help Desk is to provide Prairie State College students, faculty, and staff with a single point of contact for PSC computer related problems or questions with PSC equipment or software. (The PSC Information Technology Resources department does not support non-PSC hardware or software.) The Help Desk is also your point of contact for all password or login issues.
Location:
- Room 1150
Contacts:
- Phone: (708) 709-7999
- e-mail: helpdesk@prairiestate.edu
Hours:
- 8 a.m. - 9 p.m. Monday through Thursday
- 8 a.m. - 4:30 p.m. Friday
Student Requests
Student Account Login
- Initial password for student Gmail account will be the student's eight digit birth date. (mmddyyyy)
- User will be required to change it upon first login.
- Initial password for Desire2Learn will be the student's six digit birth date. (mmddyy)
- User will not be required to change the password, but may change it.
If your course is not showing in Desire2Learn, please contact your instructor to ensure you are registered for the course.
- Go to WebAdvisor and choose "What's my User ID?"
- Initial password for WebAdvisor will be the student's six digit birth date. (mmddyy)
- User will be required to change it upon first login.
Employee Requests
We have implemented a new help desk application. Fill out the new form for PC and Datatel requests. The old forms are no longer available. Please update your bookmarks accordingly. Need help submitting a request? Please see the SchoolDude Tutorial for assistance.
Adjunct Faculty
The Human Resources Department handles requests for PSC e-mail and WebAdvisor accounts. (You must have a signed Confidentiality Statement on file with the Human Resources department prior to receiving a WebAdvisor account). Once the accounts are created, an e-mail will be sent with your login name and password to your dean’s administrative assistant. All faculty are required to use the PSC e-mail account to communicate with their students. Using that account also ensures that you will receive e-mail notifications directed to adjunct faculty. All grades are submitted through WebAdvisor. WebAdvisor also keeps you up-to-date with current student roster information.
All Faculty
Please visit Classroom Technology and Instructional Design for all your classroom technology needs, including Desire2Learn and smart classroom training.