PSC Information Technology Help Desk
The mission of the PSC Information Technology Help Desk is to provide Prairie State College students, faculty, and staff with a single point of contact for PSC computer related problems or questions with PSC equipment or software. (The PSC Information Technology Resources department does not support non-PSC hardware or software.) The Help Desk is also your point of contact for all password or login issues.
Location:
- Room 1150
Contacts:
- Phone: (708) 709-7999
- e-mail: helpdesk@prairiestate.edu
Hours:
- 8 a.m. - 9 p.m. Monday through Thursday
- 8 a.m. - 4:30 p.m. Friday
Student Requests
Blackboard Job Aids and Tutorials for Students
Documents are in PDF format. Adobe Reader is required. Download the latest version free.
- How to Log in to and Navigate Blackboard
- Submitting Assignments to Your Instructor Via the Assignment Manager (video tutorial)
- Using the Discussion Board (video tutorial)
- Sending files from the digital dropbox
- Using the Messages Feature of Blackboard
- Submitting Assignments to TurnItIn in Blackboard
User Name/Password:
- Go to WebAdvisor and choose "What's my User ID?"
- Your initial password for all accounts is your birthdate in 6 digit format, MMDDYY
Your Prairie State Student Email password will always be your birthdate MMDDYY.
For additional login help, a Student Assistance Request form can be submitted online. This form may also be used by faculty and staff who are experiencing login problems.
Employee Requests
We have implemented a new help desk application! Fill out the new form for both PC and Datatel requests. The blue sheet and white sheet forms are no longer available. Please update your bookmarks accordingly. Need help submitting a request? Please see the SchoolDude Tutorial for assistance.
Adjunct Faculty
The Human Resources Department handles requests for PSC e-mail and WebAdvisor accounts. (You must have a signed Confidentiality Statement on file with the Human Resources department prior to receiving a WebAdvisor account). Once the accounts are created, an e-mail will be sent with your login name and password to your dean’s administrative assistant. All faculty are required to use the PSC e-mail account to communicate with their students. Using that account also ensures that you will receive e-mail notifications directed to adjunct faculty. All grades are submitted through WebAdvisor. WebAdvisor also keeps you up-to-date with current student roster information.
All Faculty
Please visit Classroom Technology and Instructional Design for all your classroom technology needs, including Blackboard training and smart classroom training.