Student Complaint Form
Informal Complaints
Students displeased with any aspect of their academic experience, outside of final
grades are encouraged to initiate complaint redress with the source. Students with
issues regarding classroom instruction are first encouraged to address the issue with
their instructor. If remedy cannot be achieved the student is directed to the Dean
or Administrator of the division for reconciliation of the concern. The Dean works
closely with the student and related faculty to resolve the informal complaint.
Formal Complaints
A complaint is not considered formal until a student has completed a student complaint
form. Students can access this form via the college website. Formal student complaints
are triaged and investigated by the Manager of Compliance and Effectiveness. The Manager
of Compliance and Effectiveness presents recommendations for remediation to the Dean
or Administrator. Complaints about course delivery including rigor or alleged faculty
misconduct are redressed directly by the subject area Dean.
Student Complaints about Final grades are managed through the Academic Affairs, Grade Change Appeal Process.https://prairiestate.edu/academics/procedure-for-grade-appeal/index-review.aspx
Complaints related to Sexual Misconduct are managed through the Prairie State College Title IX adjudication procedures. https://prairiestate.edu/student-services/health-and-safety/title9/index.aspx
STUDENT COMPLAINT FORM